Refund policy

At Mean Mug World, all products are made to order specifically for each customer. Because of this, we do not accept returns, exchanges, or cancellations for buyer's remorse, incorrect size selection, change of mind, or ordering the wrong item.

 

Damages, Defects, and Incorrect Items

Please inspect your order upon arrival.

If you receive a defective, damaged, or incorrect item, contact us at info@meanmugworld.com within 30 days of delivery. Include your order number and clear photos showing the issue so we can review your claim.

If your claim is approved, we will provide a replacement or refund at no additional cost.

 

Non-Returnable Items

The following items are not eligible for return or exchange:

- Items ordered in the wrong size

- Buyer's remorse purchases

- Change-of-mind purchases

- Personalized or custom products

- Sale items

- Gift cards

Please review product descriptions, sizing charts, and order details carefully before completing your purchase.

Exchanges

We do not offer exchanges.

If you receive a defective, damaged, or incorrect item, please contact us within 30 days of delivery and we will work to resolve the issue.

Refunds

If your claim is approved, we will notify you by email.

Approved refunds will be issued to your original payment method. Please allow up to 10 business days for your financial institution to process and post the refund after it has been issued.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@meanmugworld.com.

Contact Information

For questions regarding returns, refunds, damaged items, or incorrect orders, contact:

Email: info@meanmugworld.com

Website: meanmugworld.com